FAQ

๐…๐ซ๐ž๐ช๐ฎ๐ž๐ง๐ญ๐ฅ๐ฒ ๐€๐ฌ๐ค๐ž๐ ๐๐ฎ๐ž๐ฌ๐ญ๐ข๐จ๐ง๐ฌ

  • ๐’๐จ๐ฎ๐ซ๐œ๐ข๐ง๐ 

๐˜ž๐˜ฉ๐˜ฆ๐˜ณ๐˜ฆ ๐˜ฅ๐˜ฐ ๐˜บ๐˜ฐ๐˜ถ ๐˜ด๐˜ฐ๐˜ถ๐˜ณ๐˜ค๐˜ฆ ๐˜ข๐˜ญ๐˜ญ ๐˜ต๐˜ฉ๐˜ฆ ๐˜ฎ๐˜ข๐˜ต๐˜ฆ๐˜ณ๐˜ช๐˜ข๐˜ญ๐˜ด ๐˜บ๐˜ฐ๐˜ถ ๐˜ถ๐˜ด๐˜ฆ ๐˜ง๐˜ฐ๐˜ณ ๐˜บ๐˜ฐ๐˜ถ๐˜ณ ๐˜ธ๐˜ฐ๐˜ณ๐˜ฌ?

All fibers used are recycled fibers ranging from handdyed silks to cottons, to handspun yarn made from scraps cut while making a piece.

All specimens, skulls and bones used are ethically sourced from local farms, or foraged during trips to the mountains or plains. Every butterfly and moth used in frames and terrariums have lived their full cycle. Each piece is handmade into arrangements that honor the life of each creature, and is created with lots of neutrals and colors to bring light to death.
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Crystals used in each handmade piece are sourced from local and/or small businesses.
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  • ๐‚๐จ๐ฆ๐ฆ๐ข๐ฌ๐ฌ๐ข๐จ๐ง๐ฌ & ๐‚๐ฎ๐ฌ๐ญ๐จ๐ฆ ๐๐ข๐ž๐œ๐ž๐ฌ

๐˜‹๐˜ฐ ๐˜บ๐˜ฐ๐˜ถ ๐˜ฅ๐˜ฐ ๐˜ฐ๐˜ง๐˜ง๐˜ฆ๐˜ณ ๐˜ค๐˜ฐ๐˜ฎ๐˜ฎ๐˜ช๐˜ด๐˜ด๐˜ช๐˜ฐ๐˜ฏ๐˜ด ๐˜ฐ๐˜ณ ๐˜ค๐˜ถ๐˜ด๐˜ต๐˜ฐ๐˜ฎ ๐˜ธ๐˜ฐ๐˜ณ๐˜ฌ?

Yes! You can use the contact page for inquiries, or you can reach out to me directly on Instagram. Commissions or custom works are on a first come first serve basis, and since itโ€™s just me doing everything from creating to marketing and shows, the lead time for each custom will vary.ย Please note that each commission or custom work requires a 50% deposit before starting through a custom listing for purchase, Venmo, Zelle or PayPal.ย 
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  • ๐’๐ก๐ข๐ฉ๐ฉ๐ข๐ง๐  & ๐‡๐š๐ง๐๐ฅ๐ข๐ง๐ 

ย ๐˜๐˜ฐ๐˜ธ ๐˜ญ๐˜ฐ๐˜ฏ๐˜จ ๐˜ฅ๐˜ฐ๐˜ฆ๐˜ด ๐˜ช๐˜ต ๐˜ต๐˜ข๐˜ฌ๐˜ฆ ๐˜ต๐˜ฐ ๐˜ด๐˜ฉ๐˜ช๐˜ฑ ๐˜ฐ๐˜ฏ๐˜ค๐˜ฆ ๐˜ข๐˜ฏ ๐˜ฐ๐˜ณ๐˜ฅ๐˜ฆ๐˜ณ ๐˜ช๐˜ด ๐˜ฑ๐˜ญ๐˜ข๐˜ค๐˜ฆ๐˜ฅ?

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Typically one week from the date the order was placed, but sometimes it can be up to two weeks since I'm a one woman show! If you need your order sooner, please contact me after placing an order, and I will get it out in a day or two.
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๐˜ž๐˜ฉ๐˜ข๐˜ต ๐˜ฅ๐˜ฐ๐˜ฆ๐˜ด ๐˜ช๐˜ต ๐˜ฎ๐˜ฆ๐˜ข๐˜ฏ ๐˜ช๐˜ง ๐˜ ๐˜ด๐˜ฆ๐˜ญ๐˜ฆ๐˜ค๐˜ต ๐˜ญ๐˜ฐ๐˜ค๐˜ข๐˜ญ ๐˜ฑ๐˜ช๐˜ค๐˜ฌ๐˜ถ๐˜ฑ ๐˜ฐ๐˜ณ ๐˜ญ๐˜ฐ๐˜ค๐˜ข๐˜ญ ๐˜ฅ๐˜ฆ๐˜ญ๐˜ช๐˜ท๐˜ฆ๐˜ณ๐˜บ?
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When local pickup is offered and selected during checkout, please fill out which market show you will pick up in the notes section.ย You can find my market schedule here :ย https://spellandsage.com/pages/markets-pop-ups
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If you choose a local delivery, I will coordinate a time with you to do a drop off.ย 
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Use code LOCALPICKUP to pick up near Denver, CO.
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๐˜ž๐˜ฉ๐˜บ ๐˜ช๐˜ด ๐˜ต๐˜ฉ๐˜ฆ ๐˜ด๐˜ฉ๐˜ช๐˜ฑ๐˜ฑ๐˜ช๐˜ฏ๐˜จ ๐˜ค๐˜ฐ๐˜ด๐˜ต ๐˜ด๐˜ฐ ๐˜ฆ๐˜น๐˜ฑ๐˜ฆ๐˜ฏ๐˜ด๐˜ช๐˜ท๐˜ฆ?
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Due to the fragility of pieces sold on my website, each order is packed carefully with tissue and bubble wrap, which sometimes can lead to a heavier box being sent out. In most cases, the shipping cost will not be what shows up during checkout. Please note that any shipping overages are always refunded upon shipment.
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  • ๐‘๐ž๐ญ๐ฎ๐ซ๐ง๐ฌ & ๐„๐ฑ๐œ๐ก๐š๐ง๐ ๐ž๐ฌ

ย ๐˜ž๐˜ฉ๐˜ข๐˜ต ๐˜ช๐˜ด ๐˜ต๐˜ฉ๐˜ฆ ๐˜ณ๐˜ฆ๐˜ต๐˜ถ๐˜ณ๐˜ฏ ๐˜ข๐˜ฏ๐˜ฅ ๐˜ฆ๐˜น๐˜ค๐˜ฉ๐˜ข๐˜ฏ๐˜จ๐˜ฆ ๐˜ฑ๐˜ฐ๐˜ญ๐˜ช๐˜ค๐˜บ?

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Returns, exchanges and cancellations are not accepted, but if there are any problems with your order, please feel free to contact me!ย 
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PLEASE NOTE :
In the event that there are any damages to your order, youย must contact me via email (spellandsage@gmail.com) within 3 days of receiving the package for any type of resolution. The email has to include clear pictures of the box and package itself, along with pictures of damages. Failure to do so will result in no resolution and no refunds.ย